A UX audit is a structured review of how real visitors experience your website — navigation, layout, mobile behaviour, page flow and calls-to-action — used to identify friction points that cost you enquiries and sales.

How much does a UX audit cost in South Africa?

Online By Digital's UX audits start from R2,500, depending on the size and complexity of your website. You receive a written report with findings ranked by impact and a clear action plan.

How long does a UX audit take?

Most UX audits are completed within 3-5 business days of kickoff, depending on the size of the website and the depth of review requested.

Do you fix the issues found in the audit?

Yes. The audit report is a prioritised action plan you can hand to any developer, or we can implement the recommended changes ourselves as a follow-on project.

00UX Audits

Is Your Website Losing Visitors? Find Out Why.

A professional UX audit shows you exactly where visitors get confused, lose interest or drop off — and gives you a prioritised, plain-English action plan to fix it.

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01What We Review

A Complete Look at How Visitors Experience Your Site

We walk through your website the way a real visitor does, across every device, and flag anything that costs you enquiries.

Usability Review

We identify where visitors hesitate, get confused or abandon a task, and rank every finding by how much it's likely costing you.

Information Architecture

Is your navigation logical? We review menu structure and page hierarchy, and recommend a layout that guides visitors naturally toward conversion.

Mobile Experience Review

Over 70% of South African web traffic is mobile. We test tap targets, font sizes, layout shifts and load performance across devices.

Conversion Flow

We review your calls-to-action, contact forms, trust signals and page flow. Small changes here can meaningfully increase enquiries.

Design & Content Clarity

We check whether your messaging, layout and visual hierarchy communicate what you do and why visitors should choose you, within seconds.

Accessibility Basics

We check colour contrast, readable font sizes and keyboard/tap navigation so your site works for the widest possible audience.

02Pricing

Simple, Transparent Pricing

Priced by site size and complexity. Written report with a prioritised action plan included. 50% deposit to confirm, balance due on delivery. Prices include VAT.

UX Audit

fromR2,500

Written report · Prioritised action plan

Full usability, navigation, mobile and conversion-flow review with findings ranked by impact. 50% deposit to confirm, balance due on delivery.

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03How It Works

Simple Process, Clear Outcomes

Tell Us About Your Site

Contact us via WhatsApp, email or our contact form with your website and what's prompting the audit — we'll confirm scope and pricing within one business day.

Confirm & Deposit

We agree on scope and timeline. A 50% deposit confirms the booking and we get started.

We Audit Your Site

We review your site across devices against usability, navigation, mobile and conversion best practice, documenting every finding.

You Receive Your Report

A clear written report with every finding ranked by impact and a prioritised action plan you can hand to any developer — or to us.

Ready to Find Out What's Costing You Visitors?

Book a UX audit and get a clear, prioritised plan to turn more visitors into enquiries.

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